5-Star Rating from Dealer Rater

jessiprncss
6/27/2010 8:10:38 PM

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ma & Wendy Deshals

My Review of Paragon Acura:
I was very impressed. I would recommend Paragon dealership to anyone who is in the market for purchasing a car. Paragon has out done themselves with their professionalism and courteousness. My husband and I have been researching our next car for the past 6-9 months. We have been to other dealerships, and nothing compares to the experience we both had at Paragon. The other dealerships we visited left us with a weird feeling in our gut (you know the one, that makes you feel violated). We never felt like we were really valued as a consumer. But not here. We really felt as if we were appreciated for our business and would always be welcomed back with any concerns we have.

Mark meet beyond our expectations. We told him what we were looking for with features in a car, and he was able to produce the product. With no shady salesman tactics. I never felt like I was being taken advantage of. On the day of pick up we informed him that our son was going to be with us, and our window was very small for all the paperwork to get done. And once we walked in, it was ready and waiting. The car was in the garage waiting to be driven out. The paperwork was all in order and just needed us to sign it. Very fast and painless.

Wendy was also wonderful. In addition to her professionalism, she was very knowledgeable about the car. She walked us through all the new features with ease. She also went over and beyond herself to entertain our 1 yr who was slightly overdue for a nap while we finished installing our infant car seat with Mark's help. Even though she explained everything with thoroughness she offered us to call her with any questions if we needed help. I am confident to call back at a later date if I forgot something she explained to me, and not feel like I am inconveniencing her now that the transaction is complete.

Paragon is also an immaculate establishment. I have been to a few dealerships that I felt that they lacked in the appearance department. My son dropped a few pieces of food on the floor. And I was not hesitant to lean down to touch the floor myself and pick up his crumbs. My son making a slight mess with his new found learned motor skills made me actually care about their place as if it was my own. That is how clean they keep it. They also made sure when they presented our car to us it reflected the same image as well. Not a flaw was found.